https://www.christineluc.com/home-2 daily 1.0 2021-01-09 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511803495918-3VN72P2LOYHVNUS5Q6U3/Background%3A+Business+Insights+at+a+Glance.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511803676107-IDQQRTWA68GLG8UQLKXA/Background%3A+Heard+Onboarding.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511767726235-0PCCW8670ZJ05JRH7TP6/Business+Insights+at+a+Glance.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511772473308-0XV4LVZQ3PMOX5RP9LKG/Heard+Onboarding.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511768159097-XOH24FB1KGVALQMBVKSA/Carta.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511772419770-8NTZVIQSDDHG3PLMYLOW/Heard+Prioritization.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511803727740-XBT5TEVB2OW2WPAONZ0Q/Background%3A+Carta.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511803573765-APUXX5IRX4ONY9TIIFDI/Background%3A+Heard+Prioritization.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511803495918-3VN72P2LOYHVNUS5Q6U3/Background%3A+Business+Insights+at+a+Glance.png Work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1610234550360-K9SLIPLSAZFSDBPQR8DS/image+%281%29.png Work https://www.christineluc.com/resume daily 0.75 2024-02-16 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1511807452945-FBKJF5867GDGPN610H9N/squarespacecolor.png Resume https://www.christineluc.com/thoughts daily 0.75 2021-02-21 https://www.christineluc.com/thoughts/facilitation-guide-resume-coaching monthly 0.5 2021-02-21 https://www.christineluc.com/yelp-reservations-case-study daily 0.75 2017-10-11 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501509002479-XQXX6Z964V2U31S11UEJ/image-asset.jpeg Yelp Reservations Case Study https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501574521053-I1ZEKEHB3CM44262KWCR/Screen+Shot+2017-08-01+at+12.58.58+AM.png Yelp Reservations Case Study BEFORE: In the recommended reviews area, a number of reviews mention the word "Reservations", but the user is left on their own to leave it to chance if they can find a table. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501543287314-0UTHH9VSNUCLIDIPKF2S/image-asset.jpeg Yelp Reservations Case Study Structured Empathy Mapping. Each color represents a unique user and rows are organized by SAY, THINK, FEEL, AND DO. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501605993091-F8CY9W01QCBYZ36EGH51/image-asset.jpeg Yelp Reservations Case Study Task flow for booking a table through the Yelp mobile app. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501566345468-66OQ3FH6TYW3H70MJOQJ/Screen+Shot+2017-07-31+at+10.44.53+PM.png Yelp Reservations Case Study https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501566344431-C9DA4PET7BJYMD4V4GCE/Screen+Shot+2017-07-31+at+10.45.09+PM.png Yelp Reservations Case Study https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501566343943-PB95O1GQI6HE2HS37XRX/Screen+Shot+2017-07-31+at+10.45.01+PM.png Yelp Reservations Case Study https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501503670244-XFU335PN8HPOKDE3DU3K/image-asset.png Yelp Reservations Case Study User engaging with Yelp app during a guerilla usability test. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501227552145-3IKPMAKVUW4RM20D4QYS/IMG_2512.JPG Yelp Reservations Case Study Yelp Reservations billboard at Brannon and 4th St in San Francisco as of July 2017. Photo taken by author. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501574561158-01RRQK6DGRDZQYROTK0N/Screen+Shot+2017-08-01+at+12.58.05+AM.png Yelp Reservations Case Study AFTER: I added a sticky footer that called on the user to call the restaurant for reservations, with a blue outline to indicate the number of Yelp reviews that mention the word "Reservations", as well as a note to book a table with a fire icon. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1501605642057-LK2SGH63RVTSZB72S6LG/image-asset.png Yelp Reservations Case Study I've highlighted the job story for Barbara in orange as a potential design direction, but I want more substantive evidence that this direction makes sense. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504156790674-NAGEWBX8SV19LLK1IDOT/how-make-res.jpg Yelp Reservations Case Study https://www.christineluc.com/about daily 0.75 2024-02-16 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1507700863020-6D4VB3P3N3I6WLAC5JIR/14639619_10104590869796981_1928677674928824287_n.jpg About https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1610157297389-Z4DVL42YMLX7SK8ZNCQL/IMG_1312.JPG About https://www.christineluc.com/reporting-tools daily 0.75 2017-10-11 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504174709279-65U5TN9165PI7KIE9234/live+demo.png Business Insights at a Glance Demoing the new product at the 2015 Rodan + Fields Convention; we accounted for 75 seats for 6 demo sessions and vastly underestimated the turnout! https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504175063769-0SK1AAVJ1U52AVANI22M/Design+Workshops.png Business Insights at a Glance Design workshop where we brainstormed potential solutions to existing customer problems https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504079710298-A2IRJA8V0K1ZWHC6I1XT/pulse2.png Business Insights at a Glance Mocks (by Nisha Desai, Lead Designer) showcasing the Orders, Customers, and Profile views https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1503991481228-75127KZ8NJIKOO7D65II/Pulse+Preview.png Business Insights at a Glance https://www.christineluc.com/school-community-newsfeed-optimization daily 0.75 2017-10-11 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1507667379289-T8A7Q7Z1EVR0CAN8WP7I/0831171513a.jpg School Community Newsfeed Optimization Synthesizing the card sort results as a team https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1507238341861-VNJADIS19GQY5LGK35LS/Screen+Shot+2017-10-04+at+10.17.55+AM.png School Community Newsfeed Optimization https://www.christineluc.com/rodan-fields-canada-launch daily 0.75 2017-10-11 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504176201286-M3FR8JIZEFF3HAUJE6AT/PULSE.png Rodan + Fields Canada Launch https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504156735512-2TFYJ1JVSZGX2C5IHFT0/pulse+original.jpg Rodan + Fields Canada Launch https://www.christineluc.com/global-service-jam-2017 daily 0.75 2017-10-11 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504176695599-Z59I1CLC3H0FV0NX5V20/Storyboarding.png Global Service Jam Storyboarding with the team helped identify gaps in the proposed customer journey https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1503468095665-0IEAAJX2MQV7J6WP623O/Global+Service+Jam+Secret+Theme%3A+hello%3F+lo%3F+o%3F+o. Global Service Jam Global Service Jam 2017 Secret Theme. What to make of this? https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1504176807229-8KBDKKLKPNP964V5SDEG/Brainstorming.png Global Service Jam Brainstorming and dot voting https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1503468347258-97ITX7A926E8E3LZC42M/Screen+Shot+2017-08-21+at+9.03.19+PM.png Global Service Jam https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1503990618820-XXU839RFW9P6EZYANP5T/Service+Jam+team.png Global Service Jam https://www.christineluc.com/new-onboarding-process-for-parents daily 0.75 2017-10-30 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509147125011-55RNZ9MGDRL6813UBTVR/Screen+Shot+2017-10-27+at+4.31.23+PM.png New Onboarding Process for Parents Current status of our team's design work https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509324757328-V9I289HHX8E3D7OCPOON/Screen+Shot+2017-10-29+at+5.44.23+PM.png New Onboarding Process for Parents - Research Questions https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509324813167-VX4IJLVNITD5XGF5FY4B/Screen+Shot+2017-10-29+at+5.48.15+PM.png New Onboarding Process for Parents - Parent / Teacher Dynamics https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509324889491-8BC9BPEW0G7RB52OJJM4/Screen+Shot+2017-10-29+at+5.48.29+PM.png New Onboarding Process for Parents - Usability Test Results https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509326762539-158AW9DCDLHZXT4GXUZW/Screen+Shot+2017-10-29+at+6.24.29+PM.png New Onboarding Process for Parents - Engaged Parent Persona https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509326764905-ADMKFCE43O7X26L1EJRF/Screen+Shot+2017-10-29+at+6.24.46+PM.png New Onboarding Process for Parents - Disengaged Parent Persona https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509326770254-O02TZ24VNYTD6Z0SHWRN/Screen+Shot+2017-10-29+at+6.25.01+PM.png New Onboarding Process for Parents - Job Stories https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509146809913-CQ8TGCC2FRR6JB366PUY/Screen+Shot+2017-10-04+at+10.31.33+AM.png New Onboarding Process for Parents https://www.christineluc.com/resource-hackathon daily 0.75 2017-10-31 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509215756426-FH8CP5N815L46AA6QAQQ/image-asset.png Re:source Hackathon Ideas moving in different directions https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509407436641-00Z910BKHVM6CLI9H0IO/Screen+Shot+2017-10-30+at+4.50.00+PM.png Re:source Hackathon Applied a design tool to map out the outcomes that refugees may want https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509213578979-AH0J4GQXFLPMHHGC651E/IMG_3455+%281%29.JPG Re:source Hackathon A talk from Chijioke Emenike detailing the paths of different refugees https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509217305093-21A0K4DZLRHS6N0MBR5I/Screen+Shot+2017-10-28+at+12.01.11+PM.png Re:source Hackathon A very basic task flow of what a refugee experiences before they arrive in a nation such as the United States. (This task flow is the ideal state and does not cover what happens when their screenings result in a rejection.) https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509215360038-WIRMDIZOJQ6WBEF1MHO5/DK_hH5IVAAA3dVn+%281%29.jpg Re:source Hackathon Round table open brainstorming session https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509476975876-X6GDF2CSX0N8A3TUZSKU/IMG_4832.jpg Re:source Hackathon Two storyboards demonstrating a marketplace for refugees and volunteers (top row) and an ideal scenario for a potluck between refugees and locals (bottom row) https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509477459916-IUDEGEMD1FFHA7PSYEVX/IMG_6122.JPG Re:source Hackathon Me walking through the personas we want to focus on https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509209846780-0227L2E9YJTNKIFJDEM3/Screen+Shot+2017-10-28+at+9.52.49+AM.png Re:source Hackathon - Problem Statement https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509209861865-IB3NATVELZP4TDIEBN3P/Screen+Shot+2017-10-28+at+9.53.10+AM.png Re:source Hackathon - Jobs and Careers Prompt https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509209861814-YT5WMDKA5C49MM3J79PO/Screen+Shot+2017-10-28+at+9.53.18+AM.png Re:source Hackathon - Community Prompt https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509209982039-SOI6NC2MNITDR9LEXAN6/Screen+Shot+2017-10-27+at+4.49.15+PM.png Re:source Hackathon - Open-ended Prompt https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509219534382-BQQWP4T44QIS2SM36E3I/Screen+Shot+2017-10-28+at+12.37.05+PM.png Re:source Hackathon - New Refugee https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509219543578-OYQFU7IR7NF1C61PHUMC/Screen+Shot+2017-10-28+at+12.37.58+PM.png Re:source Hackathon - Child of a Refugee https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509219553283-KSZMV8WOUB09FYZHYZAA/Screen+Shot+2017-10-28+at+12.38.13+PM.png Re:source Hackathon - Settled Refugee https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509476693380-Y7SZQTM1BYGH3887SYFE/Refugee+venn+diagram+%281%29.jpg Re:source Hackathon Venn diagram to identify where the needs of new refugees and locals can overlap. How might we bridge the two groups of people? https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509148795653-7Q0U5UI8KSBB0AC7CZ20/IMG_3459.JPG Re:source Hackathon https://www.christineluc.com/visual-design-for-nurse-scheduling daily 0.75 2017-10-31 https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509145023520-CJ9Z92J4K5QEGIUIMYZB/Screen+Shot+2017-10-27+at+3.04.09+PM.png Visual Design for Nurse Scheduling https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509126084969-6F1T0APFHD108DT1SWTK/8639003804_23ceace4bc_h.jpg Visual Design for Nurse Scheduling Photo credit: COD Newsroom via Visual Hunt / CC BY https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509144655954-WRI23M5KVUAPU6ZYMOOQ/Screen+Shot+2017-10-27+at+3.50.19+PM.png Visual Design for Nurse Scheduling Different designs for the active state of viewing the current date, in this case July 26. How might a nurse administrator easily identify alerts for the current and upcoming dates? https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509142168600-HHBPCR4G7FT6J8XONA2L/Screen+Shot+2017-10-27+at+3.07.44+PM.png Visual Design for Nurse Scheduling Reviewing what the team had done up until the point when I joined https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509475114190-2J4ERWLAN6DK37CYFNNB/Divvy+up+the+work.jpg Visual Design for Nurse Scheduling Dividing and conquering the visual design for the Day View https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509473496636-PALU59BTUJFVWWI5KNS4/Screen+Shot+2017-10-31+at+11.11.00+AM.png Visual Design for Nurse Scheduling A sample from my UI inventory, saved as a Sketch file. I isolated the components from the respective artboards so that we can easily identify where the component displayed in the application. From here, the team pared down the UI inventory by consolidating each type of component on one artboard rather than including the source for that component. https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509145598111-WGBS2M7PMMO5AM52016S/Screen+Shot+2017-10-27+at+3.42.55+PM.png Visual Design for Nurse Scheduling - Week View https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509145596752-US1NSMBSHZRBWOCNYSXF/Screen+Shot+2017-10-27+at+3.43.12+PM.png Visual Design for Nurse Scheduling - Day View https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509145600599-5NGNVFVBL7HQ5T49CQ2A/Screen+Shot+2017-10-27+at+3.43.54+PM.png Visual Design for Nurse Scheduling - Month View https://images.squarespace-cdn.com/content/v1/59759a69f14aa142f54957d2/1509125350319-U7JYU6M1G5Z368SXRRLT/medical-appointment-doctor-healthcare-40568.jpeg Visual Design for Nurse Scheduling